Referral Coordinator

1 month ago


Los Angeles, California, United States Clínica Romero Full time
Job Title: Referral Coordinator

Clínica Romero is seeking a highly organized and detail-oriented Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in maintaining and updating the status of incoming, outgoing, and internal referral orders created by Providers.

Key Responsibilities:
  • Maintain and update the status of referral orders in electronic tracking processes within the clinic's Electronic Medical Record (EMR) and Health Information Exchange (HIE) tools.
  • Perform appropriate documentation, prepare medical forms, and coordinate the authorization request process of referrals.
  • Coordinate quality continuity of care and treatment based on Provider orders to ensure patient safety in a timely manner.
  • Communicate clearly with Providers, medical staff, and patients to promote patient engagement and education.
  • Answer and screen Referral Department phone calls, messages, correspondence, and queries.
  • Maintain and update referral orders in EPIC EMR referrals module and other Health Information Exchange tools.
  • Process assigned Provider Referral Orders based on linked services and/or programs.
  • Generate and send correspondence and referral notification updates through approved EPIC electronic Referral Letter templates.
  • Maintain clear communication regarding Referral status, update referral reason codes, and scan and/or import/export specialty Provider reports.
Requirements:
  • High School diploma required; College degree preferred or equivalent of three years healthcare professional experience.
  • Experience with Electronic Medical Records Systems.
  • Knowledge of office equipment use, including computers, scanners, fax machines, email, eFax, telephone, and electronic communication platforms.
  • Bilingual English/Spanish.
Customer Service Skills:
  • Communication, empathy, patience, and technical knowledge.
  • Ability to work in a team-oriented environment and meet deadlines.
  • Ability to handle multiple tasks and work in a busy environment with heavy telephone duty.

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