Referral Coordinator
1 month ago
Clínica Romero is seeking a highly organized and detail-oriented Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in maintaining and updating the status of incoming, outgoing, and internal referral orders created by Providers.
Key Responsibilities:- Maintain and update the status of referral orders in electronic tracking processes within the clinic's Electronic Medical Record (EMR) and Health Information Exchange (HIE) tools.
- Perform appropriate documentation, prepare medical forms, and coordinate the authorization request process of referrals.
- Coordinate quality continuity of care and treatment based on Provider orders to ensure patient safety in a timely manner.
- Communicate clearly with Providers, medical staff, and patients to promote patient engagement and education.
- Answer and screen Referral Department phone calls, messages, correspondence, and queries.
- Maintain and update referral orders in EPIC EMR referrals module and other Health Information Exchange tools.
- Process assigned Provider Referral Orders based on linked services and/or programs.
- Generate and send correspondence and referral notification updates through approved EPIC electronic Referral Letter templates.
- Maintain clear communication regarding Referral status, update referral reason codes, and scan and/or import/export specialty Provider reports.
- High School diploma required; College degree preferred or equivalent of three years healthcare professional experience.
- Experience with Electronic Medical Records Systems.
- Knowledge of office equipment use, including computers, scanners, fax machines, email, eFax, telephone, and electronic communication platforms.
- Bilingual English/Spanish.
- Communication, empathy, patience, and technical knowledge.
- Ability to work in a team-oriented environment and meet deadlines.
- Ability to handle multiple tasks and work in a busy environment with heavy telephone duty.
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