Customer Service Representative
2 weeks ago
Mckesson Cork is seeking a highly skilled Customer Service Representative to join our Medical-Surgical team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities- Manage inbound order-taking calls/order entry and perform basic cross-selling duties.
- Research and process credits to customers for stocked returns, damages and other issues.
- Follow correct procedures and compliance guidelines to determine and document accurate reasons for credits, issue customer credits, and organize the logistics of returned product.
- Respond to basic customer inquiries regarding products, pricing and basic back order reports in a timely and professional manner.
- Provide customers with requested documents (MSDS, catalogs, invoices, PODs) and samples.
- Manage customer and product data within the system and communicate with cross-functional departments to coordinate customer service.
- 1+ year relevant experience.
- 1+ years experience providing customer support and resolution by phone.
- Intermediate proficiency with Microsoft Outlook and Excel.
- Experience using Customer Service technologies including JD Edwards, Cisco, case management, or Supply Manager.
- Professional communication; strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers.
- Strong medical and pharmaceutical knowledge a plus.
- General knowledge of customer service processes and procedures.
- Energetic self-starter with attention to detail who can be resourceful with issue resolution.
- Able to effectively work in a team environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.
- Able to prioritize and multi-task in order to meet various deadlines and customer expectations.
- Strong problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately.
Mckesson Cork is a leading provider of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States. We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team.
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