Customer Service Representative
4 weeks ago
Color Me Mine is seeking a skilled Customer Care Associate to provide exceptional customer service and support in our paint-your-own ceramics studio. The ideal candidate will possess excellent communication skills, a passion for art, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Customer Engagement:
- Provide personalized assistance to customers in selecting pottery pieces and paint colors.
- Create a welcoming atmosphere, ensuring a positive experience for all patrons.
- Product Knowledge:
- Develop expertise on our pottery offerings, paint options, and studio processes to provide accurate information to customers.
- Assist customers in understanding and utilizing our studio tools and resources.
- Order Processing:
- Efficiently handle customer inquiries, orders, and reservations.
- Manage transactions, process payments, and maintain accurate records.
- Issue Resolution:
- Address customer concerns or issues in a professional and timely manner.
- Collaborate with management to escalate and resolve more complex concerns.
- Event Support:
- Assist in coordinating and facilitating pottery parties, workshops, and events.
- Ensure a smooth and enjoyable experience for customers participating in group activities.
Requirements:
- Previous customer service experience preferred.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Enthusiasm for arts and crafts is a plus.
- Problem-solving skills and a proactive approach to customer satisfaction.
- Available to work evenings and weekends.
Perks:
- Fun and creative work environment.
- Opportunities for artistic expression and development.
- Employee discounts on pottery.
- Flexible scheduling options.
- Tips in addition to hourly wage.
Color Me Mine is a paint-your-own ceramics studio that provides would-be artists with the studio and supplies to create their own ceramic masterpieces. We are committed to providing a unique and enjoyable experience for our customers, and we are seeking a skilled Customer Care Associate to join our team.
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