Pizza Operations Manager

1 month ago


Parma, Ohio, United States Marcos Pizza Full time
Job Summary

We are seeking a highly motivated and organized Assistant Manager to join our team at Marco's Pizza. As a key member of our management team, you will be responsible for overseeing day-to-day operations, supervising crew members, and ensuring exceptional customer service.

Key Responsibilities
  • Lead and direct daily restaurant operations, including supervising and training employees, managing employee breaks and shift changes, and ensuring all food preparation is complete.
  • Motivate and coach crew members, assist in the training of new employees, and promote a positive and productive work environment.
  • Perform all crew member tasks, including makeline, cut table, monitoring ovens, packaging products, quality check, and order accuracy, as well as guest relations.
  • Follow Marco's procedures for preparing dough, sauce, and toppings, and correctly making all Marco's products.
  • Operate all machinery in accordance with Marco's safety requirements and applicable state and federal laws.
  • Maintain a clean and organized store environment, including cleanliness of the store, equipment, and grounds.
  • Work as a team player to support other employees in completing their tasks and ensure a seamless customer experience.
  • May assist the General Manager with tasks including scheduling, ordering, and team development.
  • Ensure compliance with Occupational Safety and Health Act, local health and safety codes, and company safety and security policies.
  • May assist with recruiting, interviewing, and hiring of crew members.
Requirements
  • High School Diploma or equivalent
  • Must be at least 18 years of age
  • Valid driver's license
Preferred Qualifications
  • ServSafe certified
Physical Requirements
  • Must be able to stand for long periods of time (10 hours) on any given day.
  • Need to be able to lift minimum 50 lbs.
Critical Competencies
  • Maintain compliance with all corporate-mandated training certification requirements.
  • Maintain a positive, can-do attitude and demeanor conducive to a 5-star Guest experience.
  • Maintain compliance with all company, store, federal, state, and local policies, procedures, laws, and ordinances as required.
  • Maintain a just-opened store and personal appearance.
  • Advocate and demonstrate Marco's Cultural Beliefs on a daily basis.
  • Avoid any use of personal electronic devices while on the clock.
  • Demonstrate teamwork and a sense of urgency.
  • Abide by all policies as set forth in the Marco's Handbook and the Marco's Manuals.


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