Spa Operations Director

1 month ago


Parma, Ohio, United States Hand & Stone Corp Full time
Key Responsibilities

Oversee Daily Operations: Direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.

Drive Sales Growth: Create marketing strategies aimed at maximizing revenue and profits, and overcome objections during the sales process to increase the membership base.

Lead a Team: Hire, train, supervise, develop, mentor, and motivate all team members according to Hand & Stone policies and procedures.

Ensure Customer Satisfaction: Maintain the utmost cleanliness and soothing ambiance of the premises, manage inventory effectively, and ensure compliance with all Hand & Stone policies and procedures.

Requirements

Key Qualifications: A great personality and excellent interpersonal skills, self-proclaimed 'genius' in sales and marketing, dynamic leader who can manage a diverse staff, great communication skills, and empathic individual who can put themselves in someone else's shoes.

Additional Requirements: Spa experience is a plus, but not required, as we will teach you everything you need to know to be successful in the spa industry.

What's in it for You?

A Great Opportunity: A chance to implement creative strategies to help our new spa become as successful as possible, growth opportunities, competitive compensation, commission opportunities and generous bonuses, and employee discounts.



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