Sales Associate

4 days ago


Cambridge, Maryland, United States Food Lion Full time
Job Summary

As a Sales Associate at Food Lion, you will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. You will be the face of our company, greeting each customer and using their name whenever possible, while unloading their groceries from cart to belt and checking the bottom of every cart and under all baby seats for items before completing an order.

Key Responsibilities

  • Provide exceptional customer service, ensuring a positive shopping experience for every customer
  • Unload customers' groceries from cart to belt, checking for items before completing an order
  • Check prices quickly and accurately, handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
  • Follow procedures for refunds and error correction, maintaining accurate cash control
  • Identify customers needing assistance and offer to take their order to their car
  • Retrieve shopping carts from the parking lot and cart corrals, ensuring a neat and clean presentation of the front end area
  • Report any register malfunction to the Customer Service Manager or MOD, ensuring the MVP savings center KIOSK is filled with paper and properly working
  • Adhere to all company guidelines, policies and standard practices, observing and correcting all unsafe conditions that could cause associate or customer accidents

Requirements

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Equal Employment Opportunity

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
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