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Quality Improvement Manager

2 months ago

Burlington, Vermont, United States Burlington Health and Rehabilitation Center - Burlington, VT Full time
Job Title: Quality Improvement Manager

Join our team at Burlington Health and Rehabilitation Center - Burlington, VT as a Quality Improvement Manager. This is a full-time position that requires a strong focus on quality initiatives and customer satisfaction.

Key Responsibilities:
  • Develop and implement quality initiatives that impact customer experience and satisfaction.
  • Support resident care, center systematic processes, center leadership, region, and area management with established guidelines regarding customer service processes and protocols.
  • Provide education and training to staff on customer service, QAPI, and other relevant topics.
  • Conduct regular meetings with Regional Vice Presidents and Senior Vice Presidents to review region and center-specific opportunities.
  • Participate in Region Meetings providing education and support upon request.
Requirements:
  • Bachelor's degree in healthcare administration or other relevant field preferred.
  • Five years' experience in healthcare delivery.

Pay Target: $75,000 / year