Customer Engagement Representative

4 days ago


Fort Lauderdale, Florida, United States Hotwire Communications Full time
About the Position:
We are seeking an experienced Customer Engagement Representative to join our team at Hotwire Communications. In this role, you will provide top-notch customer service, handle elevated technical issues, and serve as a single point of contact for clients. What We Offer:
  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday)

Responsibilities:
  • Handle direct inbound calls from Residential, HBS (Business), and Hospitality customers.
  • Review scheduled trouble tickets for possible remote resolution.
  • Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).


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