Efficient Customer Engagement Specialist
3 weeks ago
As a Confirmation Manager at Reece Windows and Doors, you will play a critical role in ensuring the smooth operation of our appointment confirmation processes. You will be responsible for managing a team of confirmation specialists, overseeing the confirmation of customer appointments, and collaborating with internal teams to maintain accurate and optimized appointment schedules.
Responsibilities:
- Manage and support a team of confirmation specialists, providing coaching and guidance to achieve high performance.
- Oversee the confirmation of customer appointments, ensuring accuracy, efficiency, and timeliness.
- Collaborate with internal teams to maintain accurate and optimized appointment schedules.
- Develop and maintain professional communication protocols to enhance the customer experience.
- Ensure compliance with company policies and procedures for appointment confirmation and customer engagement.
- Implement training programs to enhance team skills and maintain high service standards.
- Use CRM systems and scheduling tools to manage confirmation processes and monitor performance metrics.
- Address scheduling conflicts, cancellations, and other issues proactively and effectively.
- Provide regular updates and insights to senior management, including performance metrics and recommendations for process improvement.
Benefits:
- Competitive compensation package with hourly pay plus weekly bonuses.
- Opportunities for career advancement within a growing company.
- Comprehensive benefits package, including 401(k), healthcare coverage, dental and vision insurance, and HSA enrollment.
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Customer Engagement Specialist
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Engagement Specialist for Fathers
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Family Engagement Specialist
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Customer Engagement Specialist
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Customer Engagement Specialist
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Senior Engagement Coordinator
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Appointment Coordination Specialist
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Customer Service Representative
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Fort Lauderdale, Florida, United States Reece Windows and Doors Full timeAbout Reece Windows and DoorsWe are a premier provider of high-quality windows and doors, dedicated to delivering exceptional craftsmanship and customer service. Our company fosters a collaborative environment driven by innovation and attention to detail.Job DescriptionAs a Confirmation Manager, you will oversee the confirmation of customer appointments,...
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Customer Service Representative II
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Customer Service Representative
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Customer Engagement Manager
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Fort Lauderdale, Florida, United States Hand & Stone - Fort Lauderdale Full timeJob OverviewHand and Stone Massage and Facial Spa in Fort Lauderdale is seeking a highly motivated Sales Consultant to join our team. As a Sales Consultant, you will be responsible for meeting sales goals, developing relationships with clients, and delivering exceptional customer service.About the Company:We are a national franchise with over 500 locations...