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Restaurant Operations Manager

2 months ago


Chicago, Illinois, United States Pequod's Pizza Full time
About the Role

We are seeking a dynamic and experienced Assistant Restaurant Manager to oversee the operations at Pequod's Pizza in Chicago. As a leader on our team, you will be responsible for ensuring exceptional customer service, efficient operations, and a positive work environment.

Key Responsibilities
  • Monitor pizzeria operations, including staffing, scheduling, inventory management, and performance.
  • Ensure high standards of food quality, presentation, and customer service are consistently met.
  • Confirm that exceptional service and brand standards are delivered through hiring, training, and mentoring staff.
  • Create and implement strategies to increase efficiency, drive sales, and enhance the overall customer experience.
  • Maintain cleanliness, safety, and compliance with health and sanitation regulations.
  • Foster a positive work environment based on teamwork, respect, and open communication.
  • Handle customer inquiries, concerns, and feedback in a professional and timely manner.
  • Collaborate with ownership and management to develop and execute strategic projects.
  • Assume responsibility for opening and closing procedures with a team-oriented attitude to direct employees or roll-up your sleeves and step into a role if needed.
Requirements
  • Previous experience in restaurant management, preferably in a pizzeria or high-volume dining environment.
  • Proven leadership skills with the ability to motivate, coach, and develop a team.
  • Strong understanding of restaurant operations, including food preparation, kitchen management, and front-of-house procedures.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Exceptional planning, troubleshooting, and conflict-management skills with the ability to prioritize tasks.
  • Detail-oriented with a focus on delivering high-quality service and products.
  • Familiarity with POS systems, inventory management software, and other restaurant-related technology.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Food Manager Certification Required.
About Pequod's Pizza

From humble beginnings in Morton Grove, Pequod's has grown to become a Chicago pizza destination. By serving pan-style pizza with a famous caramelized crust of Mozzarella, Pequod's has earned many local and national "Best Pizza" honors. With two locations in Chicagoland and the ability to ship nationwide, Pequod's is a favorite for many near and far.