IT Support Specialist
1 week ago
Location: Remote work flexibility available
About the Role:
We're seeking a skilled Level 1 IT Support Specialist to deliver exceptional technical support and build strong client relationships. You'll be on the front lines of IT troubleshooting, ensuring swift problem resolution and excellent client service.
Key Responsibilities:
- Client Focus: Act as a trusted tech advisor, focusing on client success and satisfaction.
- Urgency: Quickly address and resolve IT issues, adhering to a fast-paced response model.
- Continuous Learning: Stay updated with the latest tech trends and continually enhance your skills.
- Transparency & Accountability: Communicate openly and take responsibility for your actions and outcomes.
- Teamwork: Collaborate effectively to achieve team goals and support each other.
What We're Looking For:
- Tech Skills: Expertise in network, server, and workstation troubleshooting; familiarity with firewalls, VPNs, and TCP/IP.
- Certifications: CompTIA/Microsoft certifications preferred or equivalent experience.
- Admin Experience: Proficient with Windows Active Directory, Azure Active Directory, and Exchange Online.
- Hardware/Software: Skilled in hardware repairs, software troubleshooting, and malware management.
- Problem Solver: Strong analytical skills with a passion for resolving tech issues.
- Patience & Empathy: Ability to handle user frustrations gracefully and stay calm under pressure.
- Lifelong Learner: Eager to continually learn and grow in the tech field.
What We Offer:
- Competitive Salary: Attractive compensation package
- Training & Development: Opportunities for growth and professional development
- Remote Work: Flexible work arrangements available
Requirements:
- Minimum 2 Years of IT Experience: Proven track record in IT support
- Retail Experience: Preferred but not required
- Valid Driver's License: Reliable transportation required
- Technical Degree: A plus but not necessary
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