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Housing Search Specialist
1 month ago
U.S. VETS is seeking a highly motivated and experienced Housing Navigator to join our team. As a Housing Navigator, you will play a critical role in assisting veterans and their families navigate the housing process, from initial application to securing permanent housing.
Key Responsibilities:- Act as a liaison between U.S. VETS programs and the Veterans Administration, managing a caseload of veterans needing support with their housing search.
- Work closely with HUD-VASH partners, attending case conferencing and collaborating with assigned VA Social Workers on veteran clients and their needs.
- Maintain case files of documents necessary for veteran application to housing opportunities.
- Consider veteran needs for housing search of available housing inventory and consulting with landlords and property management offices to search inventory.
- Develop and maintain positive relationships with landlords, property managers, and residential real estate specialists.
- Compile client information, rental market information, and housing trends to provide data for reports and to guide decisions.
- Provide limited and short-term case management to veteran clients and their families with the purpose of securing and maintaining permanent housing.
- Engage veterans at various levels of the housing process.
- Meet with veterans in person at least every other week. Conduct virtual meetings (phone call, online meeting) during off-weeks when not seeing a veteran in person.
- Conduct outreach to engage missing veterans to participate in housing navigation services. Due diligence to find and engage veterans includes calling collateral contacts; visiting the site or area they reside; visiting clinics or other service environments they frequent; bringing the veteran's name to the local by-name list case conferencing to brainstorm how to find and engage the veteran.
- Assess for housing choice, tenant-screening barriers, and strengths.
- Assist veterans to locate housing, view units (including transport veteran to units or securing transportation), collect documents owners require, apply for units and mitigate or overcome any tenant-screening barriers.
- Submit required housing documents to various agencies to advance housing process.
- Conduct landlord engagement and outreach in coordination with multiple agencies.
- Assist veterans' access to incentives (landlord & veteran), move-in costs, sign the lease and all moving logistics.
- Provide up to 1 month of housing stability case management to veterans, who have moved to permanent housing, before transitioning fully to HUD VASH point of contact for clinical care and ongoing/continued case management.
- Support veterans' basic needs (non-clinical care) and provide case management including setting up a housing stability plan and coordinating referrals for supportive services not offered by the grantee.
- Provide linkages to VA and community-based services to pursue healthcare, public benefits, utility discounts, legal services, employment programs, and other services to assist with housing search and stability.
- Bachelor's degree in Social Services/Social Work or a closely related field that would support the duties and qualifications of the position required.
- Experience working with low-income and/or homeless populations, preferably those in low-income subsidized housing arrangements and/or supportive housing programs.
- Proficient typing and computer skills, including Microsoft Office 365 (Outlook/Word/Excel).
- Ability and willingness to work flexible hours to accommodate participants which may include evenings and/or weekends.
- Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of roles - staff, residents, local agencies, contractors, lenders, etc.
- Professionalism: high level of integrity and strong ethical values show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.
- Strong oral/written communication and listening skills.
- Self-motivated, well-organized, and accountable for work time, deadlines, and agency resources.
- Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality, and applies feedback to improve performance.
- Access to reliable personal transportation required, including a Valid driver's license; must meet company insurance requirements and complete a provided driver training course.