Printer Support Specialist

6 days ago


New York, New York, United States Insight Global Full time

Job Summary:

We are seeking a skilled Printer Support Specialist to join our team at Insight Global. As a key member of our operations team, you will be responsible for providing top-notch printer and network support to our clients on-site in New York, NY.

Key Responsibilities:

  • Provide in-person printer and network support to clients daily
  • Serve as the primary point of contact onsite for the customer and work closely with internal operations and project teams
  • Manage multiple projects, meet deadlines, and provide technological solutions to ensure customer satisfaction
  • Collaborate with the customer helpdesk to offer printer support, addressing high-priority and critical printer tickets at level 2
  • Monitor the ticket queue, directly contact end users to troubleshoot printer issues, and work closely with tech support center to diagnose printer problems and initiate service requests
  • Provide comprehensive printer solution support for all printers, update printer tickets in coordination with the helpdesk manager, and assist with training activities for the customer population

Requirements:

  • 5+ years of printer support or troubleshooting experience
  • 5+ years of experience providing technical support to clients, or high-level end users
  • Strong knowledge of network management, software driver installations, IP Protocols, and basic network protocols (SNMP)
  • Lexmark printer experience, ServiceNow, D365, or Helix ticketing experience, and experience with MADC tracking, inventory collection, end-user services
  • Bachelor's Degree in Business, Management, or related fields
  • Advanced Microsoft Excel Skills

About Insight Global:

Insight Global is a leading provider of staffing solutions, and we are committed to delivering outstanding support to our clients and candidates. This is a long-term contract opportunity that will likely get extended but could potentially convert permanent after the first 12 months.



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