Printer Support Specialist
6 days ago
Job Summary:
We are seeking a skilled Printer Support Specialist to join our team at Insight Global. As a key member of our operations team, you will be responsible for providing top-notch printer and network support to our clients on-site in New York, NY.
Key Responsibilities:
- Provide in-person printer and network support to clients daily
- Serve as the primary point of contact onsite for the customer and work closely with internal operations and project teams
- Manage multiple projects, meet deadlines, and provide technological solutions to ensure customer satisfaction
- Collaborate with the customer helpdesk to offer printer support, addressing high-priority and critical printer tickets at level 2
- Monitor the ticket queue, directly contact end users to troubleshoot printer issues, and work closely with tech support center to diagnose printer problems and initiate service requests
- Provide comprehensive printer solution support for all printers, update printer tickets in coordination with the helpdesk manager, and assist with training activities for the customer population
Requirements:
- 5+ years of printer support or troubleshooting experience
- 5+ years of experience providing technical support to clients, or high-level end users
- Strong knowledge of network management, software driver installations, IP Protocols, and basic network protocols (SNMP)
- Lexmark printer experience, ServiceNow, D365, or Helix ticketing experience, and experience with MADC tracking, inventory collection, end-user services
- Bachelor's Degree in Business, Management, or related fields
- Advanced Microsoft Excel Skills
About Insight Global:
Insight Global is a leading provider of staffing solutions, and we are committed to delivering outstanding support to our clients and candidates. This is a long-term contract opportunity that will likely get extended but could potentially convert permanent after the first 12 months.
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