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IT Support Specialist
1 month ago
About the Role:
Glossier Inc. is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees across the organization. Your primary duties will include troubleshooting hardware and software issues, managing help desk tickets, and maintaining IT documentation.
Key Responsibilities:
* Provide technical support to employees with a wide range of technical issues, including hardware and software troubleshooting, printer problems, network access, and more.
* Manage help desk tickets, prioritizing and resolving issues in a timely and friendly manner.
* Maintain IT documentation, including technical guides, FAQs, and process documentation for internal use.
* Collaborate with the IT team to ensure seamless support for our employees.
Requirements:
* 2-3 years of experience in an IT help desk or technical support role.
* Comfortable with help desk ticketing systems.
* Experience with user account management, onboarding, and offboarding processes.
* Strong troubleshooting skills, with the ability to diagnose and resolve hardware, software, and network issues.
* Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
* Strong organizational skills, with an ability to manage multiple requests and prioritize effectively.
What We Offer:
* Competitive hourly rate of $35.00 - $45.00 per hour.
* Opportunity to work with a dynamic and innovative company.
* Collaborative and supportive work environment.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for IT support, please submit your application. We look forward to hearing from you.
