Service Coordinator
9 hours ago
At John W. Danforth Company, we pride ourselves on being one of the largest mechanical contractors in the Northeast. Our employee-owned company is built on a foundation of strong relationships and a commitment to delivering industry-leading experiences to our customers.
About the RoleWe are seeking a highly organized and resourceful Service Dispatcher to join our team. As a key member of our operations team, you will be responsible for administrative and operational support, inventory management, and service coordination.
Key Responsibilities- Provide exceptional customer service, responding promptly to inquiries and resolving issues efficiently
- Oversee order tracking, price quotations, and T&M processing to ensure accurate and timely fulfillment
- Collaborate with the HVAC Service Manager to provide field technicians with necessary resources and support
- Facilitate customer interactions by assisting with paperwork, forms, and follow-ups
- Schedule contractual maintenance appointments and maintain an organized schedule
- Dispatch field technicians and drivers as needed during busy periods or for PTO coverage
- 2-3 years of office experience in a professional setting; previous dispatch experience is a plus
- Proficient in Microsoft Outlook, Excel, and Word, with a strong ability to leverage these tools effectively
- Demonstrate outstanding phone etiquette and excellent verbal and written communication skills
- Possess integrity, enthusiasm, and a commitment to representing the company in a highly professional manner
As a valued member of our team, you will enjoy a competitive benefits package, including medical, dental, vision, life, disability, paid time off, 401(k) with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated annual salary for this role is $45,000-$55,000, depending on qualifications and experience.
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