Client Services Coordinator

5 days ago


Clifton, New Jersey, United States SERV Behavioral Health System, Inc. Full time
About Us

SERV Behavioral Health System, Inc. is a well-established leader in behavioral healthcare in New Jersey, supporting people with mental illness and/or intellectual/developmental disabilities as they achieve greater independence and life satisfaction through a wide range of services.

About the Job

We are seeking an experienced Outpatient Receptionist to join our team at SERV Behavioral Health System, Inc. in New Jersey. This role is a crucial part of our Access to Care Department and requires strong communication and organizational skills.

Main Responsibilities
  1. Provide exceptional customer service to clients of our outpatient program, creating a welcoming environment and ensuring the smooth operation of the office.
  2. Handle high call volumes efficiently, responding promptly and courteously to all incoming calls, addressing inquiries, and directing calls to the appropriate staff members.
  3. Maintain accurate records, performing various administrative duties, including faxing, emailing, copying, and filing, as well as preparing and distributing correspondence, reports, and other documents as needed.
  4. Coordinate and schedule appointments for clients with clinicians, ensuring efficient and accurate calendar management, minimizing scheduling conflicts.
  5. Verify client insurance benefits and eligibility, providing necessary information regarding coverage, copays, and deductibles to both clients and clinicians.
Requirements
  • 1 year previous experience in an outpatient receptionist or administrative support role, preferably in a behavioral health or healthcare setting.
  • Valid drivers license in the state of residence.
  • High school diploma or equivalent; additional education in office administration or behavioral health is a plus.
Benefits

We offer a competitive salary, ranging from $45,000 to $55,000 per year, depending on experience. Our benefits package includes a comprehensive health insurance plan, paid time off, and opportunities for professional growth and development.



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