Phlebotomist/Administrative Assistant
4 weeks ago
One Medical is a pioneering healthcare organization that is revolutionizing the way people experience primary care. Our mission is to make quality care more accessible, affordable, and enjoyable for everyone. We're not just a doctor's office - we're a team of dedicated professionals who are passionate about delivering exceptional patient experiences.
The OpportunityWe're seeking a highly skilled and compassionate Phlebotomist/Administrative Assistant to join our team. As a Member Support Specialist/Lab Service Specialist, you will play a critical role in providing exceptional care to our patients. Your responsibilities will include:
Key Responsibilities- Providing best-in-class venipuncture services to patients of all ages
- Performing and assisting with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
- Maintaining high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
- Dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
- Continuing to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
- Using impeccable C-I-CARE skills in all patient interactions and ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
- Assisting our senior patients by performing other administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation for patients
- Contributing to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, etc.
- Performing opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
- Mastery of our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- Strong written and verbal communication skills
- A High School Diploma or equivalent
- Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
- Phlebotomy experience and/or certification preferred
- Experience with extended scope care, including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred
We offer a comprehensive benefits package designed to support your health and wellness, including:
- Paid sabbatical after 5 and 10 years
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental, and Vision plans
- Free One Medical memberships for yourself, your friends, and family
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
- Competitive salary: starts at $22.75 per hour based on a full-time schedule
- 401K match
- Credit towards emergency childcare
- Extra contributions toward maternity and paternity leave
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
This is a full-time (40 hours/week) extended hours role with 8-hour shifts generally taking place between 11am-8pm Monday through Friday and at least two Saturdays a month (from 8am-5pm). This position is based in Chicago, IL.
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
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