Pre Sales Advisor

1 week ago


Kansas City, Missouri, United States Full Potential Solutions Full time
Job Title: Pre Sales Advisor

At Full Potential Solutions, we are seeking a highly motivated and results-driven Pre Sales Advisor to join our team. As a Pre Sales Advisor, you will be responsible for providing exceptional customer service, handling customer inquiries, and working closely with our sales team to close deals and expand our clients' business.

Key Responsibilities:

  • Provide customer service over the phone and/or email
  • Keep warm business leads by contacting new and existing clients and prospects
  • Answer pre-sales questions from customers and educate them about our products and services
  • Work closely with our sales team to close deals and expand our clients' business

Requirements:

  • History of excellent work attendance required
  • Minimum one (1) year Retention/Sales with upselling experience required
  • Minimum one (1) year experience meeting goals or quotas required
  • Minimum one (1) year Call Center experience in a sales account required
  • Experience in the Telecommunications industry is a plus
  • Previous work experience in a Business Processing Outsourcing (BPO) environment is a requirement
  • Experience in sales/retention and customer service is a requirement
  • Advanced problem-solving skills and effective communication skills
  • Ability to multi-task and have organizational and data entry skills
  • Strong attention to detail and the ability to follow directions
  • Excellent customer service and communication skills
  • Effective listening and analytical skills
  • Strong outgoing personality and great work ethic
  • Flexible work hours and availability for day, evening, night, weekend, and holiday
  • Willingness to go through pre-employment background, drug test, and assessments
  • Willingness to attend training onsite and when the need arises
  • Willingness to work remote (work-from-home)
  • Internet access at home with 50 mbps or more

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