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Customer Service Representative

2 months ago

Florence, Alabama, United States VieMed Full time
Job Summary

VieMed is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Order Processing: Ensure that all orders are processed in a timely and accurate manner, with the appropriate paperwork completed, and all necessary documentation included and ready for billing upon delivery.
  • Phone and Email Support: Handle inbound and outbound phone calls and emails in a timely and professional manner, responding to inquiries and calls with proper prioritization and within a reasonable timeframe.
  • Order Monitoring and Processing: Monitor and process faxes and other sources of orders/referrals, entering and accounting for each in our software and ensuring response/action is taken accordingly.
  • Branch Transactions: Efficiently coordinate branch transactions, including deliveries, pick-ups, exchanges, returns, service, repair/maintenance, with appropriate staff and patients.
  • Collection and Payment: Facilitate collection of patient balances for new and existing accounts, manage payment plans and recurring payments to produce desirable collection results.
  • Operational and Financial Goals: Contribute to the achievement of operational, financial, and cultural performance goals for assigned branch location(s), advocating for management and maintaining a positive presence in the branch.
  • Compliance and Knowledge: Maintain current knowledge of company policies and procedures, medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement.
  • Product and Service Knowledge: Develop and maintain working knowledge of products and services offered by VieMed, relevant governmental or regulatory requirements, and accreditation requirements.
  • Service Satisfaction: Maintain a high level of service satisfaction with patients and referral sources, and strong working relationships with branch staff and other employees.
  • Asset Management: Ensure physical control and proper care of company assets, accounting for movement of physical assets within our software in a timely fashion.
  • Professional Interactions: Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors, and maintain professional appearance with clothing, grooming, and personal hygiene.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Customer service experience preferred, relevant healthcare or medical billing experience preferred.
  • Skills: Solid verbal and written skills, proper phone and email etiquette, time management, multi-tasking, and ability to complete all assigned tasks at quality levels and within deadlines.
  • Abilities: Strong interpersonal and communication skills, respectful and polite in all interactions, able to physically lift, carry, and move equipment, and efficient use of technology and software.