Customer Service Manager

1 week ago

Florence, Alabama, United States Mapco Express Full time

The MAPCO team of dedicated employees is committed to delivering Convenience You Can TRUST in company-owned convenience and fuel retailing units.

Operating in multiple states, MAPCO stores offer a wide array of high-quality products and services.

Customers can refresh and recharge with freshly-brewed coffee, packaged snacks and drinks, high-quality fuel, and special deals through the MAPCO MY Reward$ loyalty program.

MAPCO is a subsidiary of Majors Management, LLC, a leader in operating, developing, serving, and supporting retail and convenience centers and gas station properties.


Customer Service Leader Opportunity Position Responsibilities:

  • Meet company customer service standards.
  • Follow company cash control policies and procedures.
  • Adhere to all laws and regulations regarding the sale of government-regulated products and services.
  • Obey company and health department safety guidelines for food preparation.
  • Detail cleaning of store interior and exterior according to company standards.
  • Stock and rotate products, including coolers and/or freezers.
  • Complete training activities and pass minimum job performance standards.
  • Follow company general rules of conduct and code of ethics.
  • Motivate sales associates to grow store sales and profitability using suggestive selling techniques.
  • Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines.
  • Other duties as assigned.

Core Competencies:
Time Management

  • Value time and use it effectively and efficiently.
  • Concentrate efforts on important priorities and attend to a broader range of activities.
  • Get more done in less time than others.
Action Oriented

  • Enjoy working hard and seize more opportunities than others.
  • Not fearful of acting with a minimum of planning.
Customer Focus

  • Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers.
  • Get firsthand customer information and use it for improvements in products and services.
Determination

  • Pursue everything with energy, drive, and a need to finish.
  • Seldom give up before finishing, especially in the face of resistance or setbacks.
Essential Functions Standing/Walking 50%
Lifting up to 40 pounds 10%
Bending 10%
Sitting 10%
Squatting/Stooping 5%
Climbing 5%
Reaching 10%

Capable of working in a fast-paced environment that requires being on your feet for an extended period of time.

Travel Requirements- 0 overnight stays per year
Handle Hazardous Materials- 5% Educational Qualifications and Experience:

  • Customer service experience desired.
  • Ability to perform multiple tasks at one time.
  • Read, understand, and speak English at an eighth-grade level.
  • Comprehend and perform basic math skills.
  • Understand, comprehend, and perform basic computer and point-of-sale skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans. Mapco Express

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