Customer Service Representative

3 weeks ago


Florence, Alabama, United States Dick's Sporting Goods Inc Full time

Customer Service Specialist Role Overview

At DICK'S Sporting Goods Inc, we strive to create a positive impact on our customers' lives through sports. As a Customer Service Specialist, you will play a vital role in delivering exceptional customer experiences by providing hassle-free shopping experiences.

Key Responsibilities:

  • Provide excellent customer service by greeting customers, understanding their needs, and supporting their shopping experience.
  • Serve as the primary customer service provider at the front end and liaison between customers and management.
  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
  • Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards.
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
  • Promote and provide training to new and current teammates on company programs, such as customer loyalty programs, warranty sales, and private label credit card enrollment.
  • Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
  • Maintain confidentiality of all company information.
  • Create an inclusive store environment where everyone feels welcome, safe, and treated with respect.

Teammate Traits:

We look for teammates who embody the following traits: Ensures Accountability, Customer-Focus, Collaborative, Instills Trust, Decision-Quality/Decision-Making Abilities, and Action-Oriented.

Qualifications:

Prior retail sales, cashier, or customer-focused experience is preferred.



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