Dispensary Operations Manager

4 days ago

Denver, Colorado, United States Golden Meds Full time
Job Summary

This role reports to the store's General Manager (GM) and is responsible for assisting the GM in day-to-day operations of the dispensary in accordance with local and state standards, and procedures set by the Company.

Key Responsibilities

• Conduct ongoing training and development of Budtenders and Customer Service Representatives (CSRs) to ensure a consistent performance and knowledge base of Company SOPs, a comprehensive understanding of all marijuana and marijuana-infused products, and best practices for dispensary staff and customer relations.
• Be a positive influence and cheerleader to all staff and customers.
• Assist with Budtender workflow by providing change and routine drawer checks to ensure appropriate cash drops.
• Work with CSRs to maintain payroll budget by controlling number of employees needed compared to daily customer flow. Send employees home or adjust hours accordingly.
• Ensure compliance with all Corporate policies, local and state standards, applicable employment laws, and be consistently fair in the treatment of all team members.
• Responsible to plan and delegate daily goals and tasks to CSRs and Budtenders to maintain a compliant and clean storefront, floor area, and common back areas.
• Work with the GM to set sales, customer service improvements, and profit goals and lead staff to exceed them.
• Help manage Budtender and CSR performance by observing performance, providing feedback, and giving recognition. Conduct quarterly employee reviews with GM for all employees.
• Respond to all staff questions, concerns, or suggestions in a timely and supportive manner.
• Resolve any staff conflicts immediately and professionally. Immediately, report conflicts and resolutions to the GM and/or Operations Manager.
• Participate in the Company and on-the-job trainings to improve skills, productivity, and promotion candidacy.
• Must have open availability for scheduling. Opening and closing shifts will be required.

Additional Responsibilities

• Oversee cash handling and assist in maintaining organized financial logs required by Company policies and procedures and State guidelines.
• Oversee all cash payouts with approval, POS entry, and receipt attachment to EOD cash sales report.
• Assist Budtender with POS overrides, adjustments, discounts, etc.
• Discuss sales metrics, Profit & Loss performance, financial goals, and other KPIs, on a daily, weekly, and monthly basis with the GM.
• Other duties as assigned by management.

Customer Experience

• Provide the highest level of customer service to vendors, customers, and caregivers. Strive to deliver a distinctive and delightful customer experience, including interpersonal habits and Company's service traits.
• Protect patient rights by overseeing the employee HIPAA policies and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
• Resolve any customer conflicts immediately and always as a professional representative of the Company. Immediately report conflicts and resolutions to the General Manager and/or Operations Manager.
• Serve as a liaison to the local community by assisting the General Manager in planning and attending community events.

Inventory Management

• Ensure that all inventory levels are full on the sales floor and replenish from backstock. Assist GM with reconciling floor stock compared to backstock to eliminate OOS inventory situations. Monitor flower levels.
• Oversee product quality control by pulling all products that do not meet quality standards (with GM's approval).
• Maintain inventory control systems and assist in conducting scheduled inventory audits in accordance with Company and State compliance guidelines to ensure there is no diversion of inventory and effectively respond to discrepancies (zero-shrinkage is required).
• Ensure that 100% traceability is maintained on the product from reception to sale to customer.
• Maintain all Company merchandising design standards and eye-catching display presentations

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