Fitness Center Representative
2 weeks ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience in our Judgement Free Zone.
Key Responsibilities:- Customer Service: Provide a superior level of customer service to members and guests, responding to their needs and concerns in a timely and professional manner.
- Front Desk Activities: Greet members and guests, answer phones, check members in, tour and sign up new members, log amenities, and communicate updates and events.
- Member Accounts: Utilize our POS system to assist with new membership cards, change of address, and billing or payment questions.
- Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, as well as perform regular facility cleaning and upkeep.
- Customer Service Background: Previous experience in customer service is preferred.
- Basic Computer Proficiency: Ability to use our POS system and other technology.
- Punctuality and Reliability: Must be able to work a variety of shifts, including evenings and weekends.
- Exceptional Customer Service Skills: Ability to interact with members and co-workers in a positive and professional manner.
- Make a Difference: Contribute to changing people's lives every day by helping us create a healthier Planet.
- Work Hard, Play Hard: Join a dynamic and fun-loving team of professionals who are passionate about fitness and health.
Compensation: $13.00 per hour
Join our team and be part of a company that is shaping the future of fitness and health. Apply now to become a Member Services Representative at Planet Fitness
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