Customer Service Representative

4 weeks ago


Missoula, Montana, United States DFTBA Full time

About DFTBA Records, LLC

DFTBA is an e-commerce enterprise that seeks to make a positive difference in our world. Our company's history, led by owners Hank and John Green, is grounded in the online space and collaborating with content creators to craft, sell and deliver high-quality products for their communities and supporters.

We have grown, and so has our ability to do good. Through one of our subscription services, we have proudly donated more than $5M over the past three years to Partners in Health to support their efforts to build the Maternal Center for Excellence in Sierra Leone.

We value creativity, problem-solving, and, most of all, people. We are dedicated to attracting and investing in a diverse staff and welcome all experiences, perspectives, and values that make you uniquely you.

To learn more about DFTBA, visit our website.

About the role

We are hiring seasonal staff to help our customers during our busiest season. This position is 9-5, M-F, though the hours may vary a bit depending on business levels.

What you'll do

  • Sort incoming emails based on priority level and type of ticket
  • Respond to customer service tickets
  • Resolve issues with orders
  • Set up order reshipment and replacements for lost or damaged orders
  • Answer customer questions about products, shipping, and store policies

Qualifications

  • Have excellent written communication skills
  • Can prioritize and multitask effectively and efficiently
  • Understand that most issues can be fixed by proactive communication
  • Want to work for a company that makes a difference in the world

More details about the position

Job Title: Seasonal Customer Service Representative

Status: Seasonal, Full-time, non-exempt

Benefits Provided: Health, dental, and vision insurance; paid vacation and sick time; and paid holidays

Reports to: Customer Service Supervisor

Supervisory Position: No

Location: Missoula, MT

Hourly Wage: $17.25

Ideal start date: Tuesday, October 15, 2024



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