Customer Service Team Leader

22 hours ago


West Chester, Pennsylvania, United States County of Chester Pennsylvania Full time

The County of Chester Pennsylvania seeks a Customer Service Team Leader to oversee the Customer Service Representative team. This leadership role is responsible for developing and maintaining high standards of customer service, professionalism, individual skills, and effective teamwork.

Job Description:
  • Oversee the daily operations of the Customer Service Representative team
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Mentor and coach team members to enhance their skills and performance
Required Skills and Qualifications:
  • Bachelor's degree in Business Administration or related field
  • Minimum 3 years of experience in customer service management
  • Excellent communication and leadership skills
Benefits:
  • Competitive salary range: $65,000 - $80,000 per year
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment


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