Member Services Specialist

2 weeks ago


Durham, North Carolina, United States American Society of Echocardiography Full time

Job Summary:


We are seeking a highly skilled Member Services Specialist to join our team at the American Society of Echocardiography. As a key member of our staff, you will be responsible for managing the day-to-day activities of the membership department, ensuring that our members receive the highest level of service and support.



Responsibilities:



  • Manage member relationships and maintain accurate records of membership data.
  • Develop and implement targeted marketing campaigns to retain and recruit new members.
  • Process membership applications, renewals, and payments in a timely and accurate manner.
  • Analyze membership data to identify trends and opportunities for growth.
  • Support the FASE program, including coordination of meetings, minutes, and reports.
  • Assist with the planning and execution of annual Scientific Sessions and other events.
  • Provide exceptional customer service to members, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with the marketing department to develop and implement promotional materials and campaigns.
  • Perform other duties as assigned to support the success of the organization.


Requirements:



  • Bachelor's degree in a related field or equivalent experience.
  • Three to five years of experience in member services, marketing, or a related field.
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Proficiency in Microsoft Office and database management.
  • Strong analytical and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Commitment to providing exceptional customer service and support.


Working Conditions:


This is a full-time position with occasional travel required for meetings and events. The ideal candidate will be a team player with a strong work ethic and a passion for delivering exceptional service.



What We Offer:


The American Society of Echocardiography offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



How to Apply:


Interested candidates should submit their resume and cover letter to our HR department via LinkedIn or email.



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