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Housekeeping Operations Manager

2 months ago

Bloomington, Indiana, United States Springhill Suites Bloomington Full time
Job Summary:

The Housekeeping Manager is responsible for overseeing the efficient operations of the Housekeeping Department at Springhill Suites Bloomington, ensuring that all aspects of housekeeping, including rooms, public areas, and laundry, meet the highest standards of cleanliness and quality. This role requires strong leadership and communication skills, as well as the ability to work effectively with a team to achieve common goals.

Key Responsibilities:
  • Leadership and Supervision: Supervise and direct the work of housekeeping staff, providing guidance and support to ensure that tasks are completed efficiently and effectively.
  • Quality Control: Conduct regular inspections of rooms and public areas to ensure that they meet the hotel's high standards of cleanliness and quality.
  • Staff Management: Recruit, train, and develop housekeeping staff, ensuring that they have the skills and knowledge needed to perform their jobs effectively.
  • Inventory Management: Manage the inventory of housekeeping supplies and equipment, ensuring that they are adequate and well-maintained.
  • Guest Services: Respond to guest requests and concerns in a timely and professional manner, ensuring that guests have a positive experience at the hotel.
  • Communication: Communicate effectively with other departments, including front desk, maintenance, and laundry, to ensure that housekeeping operations run smoothly and efficiently.
  • Problem-Solving: Identify and resolve problems that arise in the housekeeping department, such as equipment malfunctions or staff shortages.
Requirements:
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Experience: At least 5 years of experience in housekeeping or a related field, with a minimum of 2 years of supervisory experience.
  • Skills: Strong leadership and communication skills, with the ability to work effectively with a team and manage multiple priorities.
  • Certifications: Food handlers' certification, CPR, and first aid certification required.