Assistant General Manager OEM Position

2 days ago


Bloomington, Indiana, United States Aimbridge Hospitality Full time
Job Summary

The Assistant General Manager OEM is responsible for ensuring guest satisfaction and the efficient operation of the hotel by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments. This role assists the General Manager in revenue generation programs, participates in the sales effort, and develops managerial and hourly employees through Corporate-approved training programs.

Responsibilities
  1. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  2. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
  3. Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality's dress code and wearing a nametag when working.
  4. Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  5. Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
  6. Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
  7. Assist the General Manager as needed in revenue generation programs.
  8. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
  9. Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
  10. Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
  11. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
  12. Assist the General Manager with the creation of financial reports as required by the Corporate Office.
  13. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
  14. Participate in required M.O.D. coverage as scheduled.
  15. Ensure that training in service standards is taking place in each department using the steps to effective training.
  16. Ensure recruiting, hiring, and training for Guest Services based on occupancy.


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