Desktop Support Specialist
4 weeks ago
Insight Global is seeking a skilled Desktop Support Technician to join their team. This role involves providing technical support for end-users across 25 sites in the Permian Basin. Key responsibilities include troubleshooting hardware and software issues, setting up new users, and assisting with a Windows 11 upgrade. The ideal candidate will have strong communication skills, be a self-starter, and have excellent customer service attitude.
Key Responsibilities
- Provide technical support for end-users across 25 sites in the Permian Basin
- Troubleshoot hardware and software issues
- Set up new users and assist with a Windows 11 upgrade
- Travel to sites for in-person support as needed
- Assist with asset/inventory tracking
Requirements
- 5+ years of experience in a Desktop Support role
- Experience with Active Directory
- Hands-on troubleshooting and break-fix experience
- Upgrade/Migration experience (ideally Win 10 to Win 11)
- Experience reimaging PCs
- PC build out/hardware experience
- Enterprise-level experience
- Excellent written and verbal communication skills
- Previous O&G experience
- Networking experience
About Insight Global
Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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