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Software Support Expert

2 months ago

Elizabeth, New Jersey, United States Configura Full time
About the Role

We're seeking a skilled Support Specialist to join our User Community team at Configura. As a key member of our team, you'll play a critical role in ensuring an exceptional user experience within our CET ecosystem.

Key Responsibilities
  • Continuously learn and explore our Configura software ecosystem to provide efficient support to our user community.
  • Deliver high-quality support to end users primarily via chat and phone, utilizing your excellent communication skills to resolve issues effectively.
  • Collaborate with other Support Specialists and various teams to troubleshoot and formulate solutions to complex issues.
  • Coach and educate users on how to best utilize our Configura software, empowering them to achieve their goals.
  • Document issues and feedback received from users, ensuring seamless communication and resolution.
What We're Looking For
  • Experienced Support Professional with a proven track record in a user support role within a structured team environment.
  • Expert Communicator who can tailor their message and approach to suit diverse audiences.
  • Composed Problem Solver who remains calm under pressure and can navigate complex situations.
  • Multi-Tasker Extraordinaire who can efficiently manage multiple software systems while maintaining responsiveness and engagement with users.
  • Positive By Nature, viewing issues as opportunities to help and improve the user experience.
  • Curious Learner who questions and seeks innovation in their work.
  • Flexible Team Player who adapts to shifting priorities and situations to better serve customers, colleagues, and Configura.