Customer Service Technician
4 weeks ago
Job Summary:
We are seeking a skilled Field Service Technician to join our team at Mindlance. As a Field Service Technician, you will be responsible for traveling to various locations to perform maintenance and repairs on ATMs.
Key Responsibilities:
- Perform routine maintenance and repairs on ATMs, including minor maintenance, repairs, and component replacement.
- Maintain parts inventory and related records.
- Provide status reports throughout the service repair.
- Diagnose problems based on information provided in the call and through error logs on the ATM.
- Responsible for ownership of customer issues until resolution according to SLA agreements.
- Practice security and safety procedures when working with ATMs and within financial institutions.
- Complete client-specific training and certifications.
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
Requirements:
- High School Diploma or equivalent and 0-1 years of related experience.
- Reliable transportation.
- A smartphone to receive work orders and access support documentation.
Preferred Qualifications:
- An associate degree is preferred.
- Previous experience with client or similar equipment is preferred.
Working Conditions:
This is a remote field service position, and each working day will involve traveling from ATM to ATM to make repairs.
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