Senior Field Service Technician
4 weeks ago
The Senior Field Service Technician is a critical role within our team, responsible for the installation, commissioning, and customer support of our commercial energy storage systems. This position requires a strong background in electrical systems, with a focus on high voltage DC power systems. The ideal candidate will have a minimum of 6-10 years of relevant experience, with a proven track record of troubleshooting and resolving complex electrical issues.
Key Responsibilities
• Install, commission, and troubleshoot commercial energy storage systems
• Provide customer support and training on system operation and best practices
• Collaborate with the system and manufacturing teams to improve the design of the overall DC system
• Utilize company-provided Field Service and Work Order Management tools to retrieve and update information timely and accurately
Requirements
• At least 6-10 years of relevant hands-on troubleshooting experience in energy storage service and operations
• Previous field service experience performing install and commissioning of electrical systems
• Experience in applied problem-solving methodology
• Knowledge using data acquisition tools, data logging, metering, and electrical instrumentation
• Electrical safety training, NFPA70E or similar
Abilities
• Ability to work independently and proactively with minimal supervision
• Ability to communicate challenges in a forthright and accurate manner
• Solid computer skills, including Windows, Office, and programming (PLC, controls experience a plus)
Working Conditions
The Senior Field Service Technician will be required to travel domestically and internationally, working at field installations up to 100% of working time for up to three weeks at a time. The ideal candidate will be able to work at great heights, in extreme environments, and perform prolonged periods of repetitious duties, lifting at least 50 pounds frequently.
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