Guest Experience Lead

3 weeks ago


North Reading, Massachusetts, United States McDonald's Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Lead. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience in our restaurant.

Key Responsibilities:

  • Manage in-restaurant service for our guests, including taking orders on the register and assisting guests with the kiosk.
  • Bring delicious food to guests' tables and ensure that every guest who enters our restaurants receives a friendly greeting and farewell.
  • Work collaboratively with the restaurant team to maintain a clean and welcoming environment.
  • Provide excellent customer service and resolve any issues that may arise during the guest's visit.

What We Offer:

  • A competitive hourly rate of $16-$18, depending on experience and availability.
  • Paid vacation (accrual after one full calendar year worked).
  • Tuition assistance of $2500 per year.
  • Flexible scheduling.
  • Performance reviews twice a year.
  • Discounted meals while working.
  • Health, dental, and vision insurance (for full-time employees).

Requirements:

  • A friendly and welcoming demeanor.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.

Why Work for McDonald's:

At McDonald's, we are committed to providing our employees with the skills and opportunities they need to succeed. We offer a range of benefits, including tuition assistance, flexible scheduling, and opportunities for career advancement. Our restaurants are a great place to work, with a fun and supportive team environment.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a rewarding career in the hospitality industry, we encourage you to apply for this role. Please submit your application through our online portal, and we will be in touch to discuss the next steps.


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