Executive Director of Tap Room Operations
3 weeks ago
The General Manager of Craft Beer Operations will be responsible for the overall performance of the tap rooms, with a focus on maximizing customer experience and financial performance. This role reports to the Director of Retail Operations and requires strong leadership and management skills.
Key Responsibilities- Manage daily operations, including staffing, cleaning standards, and internal/external communication
- Recruit, train, and manage tap room employees with high standards of customer service and competency
- Maintain weekly beer and merchandise inventories and internal orders
- Coordinate relationships with food and entertainment partners
- Design promotional strategies to increase sales and profitability
- Maintain cleanliness and organization of all areas of operations
- Comply with company policies and procedures
- Create and manage customer programming to maximize traffic and dollar sales
- Develop and execute traditional advertising and charitable engagement within budget goals
- Manage social media content and engagement for local tap room handles
- Work with the corporate marketing team to ensure cohesion with the corporate brewery strategy
- Identify local sponsorship and special event opportunities
- Coordinate with the pilot brewing team to schedule small-batch products for promotional purposes
- Assist in the development of an annual budget
- Participate in a monthly business review with the Finance department
- Collaborate with other retail GMs to share ideas and content for best practices
- Communicate customer feedback on Starr Hill brands and experiences to management
- 2+ Years of management experience
- Knowledge of the craft beer industry and passion for craft beverages
- Ability to motivate and train teams to achieve sales targets
- Strong experience in building and maintaining business and community relationships
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General Manager
3 weeks ago
Richmond, Virginia, United States Starr Hill Brewery Full timeGeneral Manager Job DescriptionThe General Manager will be responsible for the overall performance of the tap rooms, focusing on customer experience and financial growth.Key Responsibilities:Manage daily operations, including staffing, cleaning, and internal/external communicationRecruit, train, and manage tap room employees with high standards of customer...