Customer Care Specialist

1 week ago


Victorville, California, United States Clinton Alford-Farmers Insurance Agency Full time

We are excited to announce an opportunity to join our growing customer service team at Clinton Alford-Farmers Insurance Agency. We are in search of a dedicated individual to fill a full-time role as a Customer Service Representative. This position is essential in delivering outstanding service to both our existing clients and potential customers.

The selected candidate will engage in various tasks, including processing requests for policy modifications, maintaining a thorough understanding of our offerings, and addressing any inquiries from our clientele.

Benefits

Competitive Annual Salary with Bonus Potential

Generous Paid Time Off (PTO)

Comprehensive Dental Coverage

Vision Care Benefits

Life Insurance Options

Hands-on Training Provided

Standard Monday to Friday Work Schedule

Opportunities for Career Advancement

Evenings Off


Key Responsibilities
  • Generate new business leads through phone outreach, networking, and various lead generation methods.
  • Handle customer requests for policy changes efficiently.
  • Ensure all necessary documentation is collected from clients.
  • Process premium payments accurately.
  • Encourage referrals from customers and provide information about our referral program.

Qualifications
  • A genuine eagerness to learn, with a resourceful and adaptable mindset.
  • A positive, enthusiastic, and upbeat demeanor.
  • Ability to manage multiple tasks effectively while maintaining attention to detail.
  • Strong communication and interpersonal skills.
  • Capability to follow through and surpass client expectations.
  • Bilingual proficiency in English and Spanish is advantageous. Candidates with any past convictions related to theft, violence, or drug offenses within the last seven years are discouraged from applying, in accordance with FCC regulations.


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