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Customer Support Specialist

2 months ago


Victorville, California, United States American Welding and Gas Full time

American Welding & Gas Company is seeking a dedicated Customer Support Specialist to join our team in Victor, MT.

This crucial role will provide exceptional customer service and focus on the unique needs of each client. By collaborating with other team members, you'll contribute to building lasting relationships and ensuring an outstanding customer experience.

American Welding & Gas is a leading provider in the manufacturing and distribution of industrial, medical, specialty, and beverage gases, along with associated welding and safety supplies. Headquartered in Raleigh, NC, AWG operates numerous retail locations and gas fill plants across twenty-one states, stretching from Montana to Florida. As a growing company, we are actively seeking dynamic individuals to contribute to our success.

Responsibilities:
  • Handle incoming customer inquiries through various channels, including phone, email, and online platforms.
  • Effectively address customer requests and concerns, providing prompt and helpful solutions.
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
  • Process customer orders accurately and efficiently.
  • Contribute to a positive and collaborative work environment.
Qualifications:
  • High School Diploma or GED required; Bachelor's degree preferred.
  • Prior experience in a customer service role is highly valued.
  • Proficiency with Microsoft Office Suite, particularly Outlook and Excel.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize effectively in a fast-paced environment.