Customer Care Specialist
7 days ago
We are seeking a highly skilled and compassionate Sales Professional to join our team at Service Corporation International. As a Sales Professional, you will play a critical role in providing exceptional customer service and support to families in need.
Key Responsibilities- Lead Generation
- Develop and implement effective strategies to prospect and engage with potential clients
- Build and maintain relationships with families and community leaders to generate referrals
- Network and collaborate with other professionals to expand our reach and services
- Build Relationships with Families
- Respond to client inquiries in a timely and professional manner, providing empathetic and personalized support
- Develop a deep understanding of each family's unique needs and preferences
- Offer tailored solutions and services to meet their needs and exceed their expectations
- Stay in touch with families to ensure satisfaction and build trust-based relationships
- Teamwork
- Collaborate with funeral directors, location managers, and other team members to provide seamless and high-quality service
- Share knowledge and best practices to enhance the overall customer experience
- Participate in ongoing training and development to stay up-to-date on industry trends and advancements
- Education
- High school diploma or equivalent required; 1-2 years of college or equivalent education and experience preferred
- Experience
- 1-2 years of customer service or sales industry experience preferred
- Licenses
- Current state/province issued driver's license with an acceptable driving record
- Insurance license if required by state/province law and as prescribed by each state board
- Knowledge, Skills and Abilities
- Ability to work a number of evenings and/or weekends every month
- Ability to drive frequently
- Ability to obtain and maintain an insurance license if required by state/province
- Flexible hours but, at times, must have the ability to work up to 12 hours in a day
- Ability to treat others with empathy and respect
- Knowledge of computers and some software
- Customer service skills
We offer a competitive compensation package, including:
- Medical, dental, and vision insurance
- Flexible spending accounts (health care and dependent care)
- Health savings account with company contribution
- Sick leave
- Short-term disability
- Long-term disability
- Life insurance
- Voluntary accidental death or dismemberment insurance
- Dependent life insurance
- SCI 401(k) retirement savings plan with company match
- Employee assistance program
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