Guest Experience Coordinator
2 weeks ago
Holiday Inn is seeking a skilled Guest Experience Coordinator to join our team. This role requires a personable and organized individual who can deliver exceptional guest experiences while maintaining efficient operations.
About the Position:
- Act as the first point of contact for guests, providing warm welcomes and smooth check-in processes
- Collaborate with the housekeeping department to ensure timely room preparation and maintenance
- Manage check-out procedures, processing payments and resolving any issues promptly
- Communicate effectively with colleagues and management, promoting a positive and inclusive work environment
- Maintain accurate records, adhering to hotel standards and regulations
Key Skills and Qualifications:
- High school diploma or equivalent required; 3+ years of hospitality experience preferred
- Excellent verbal and written communication skills, with proficiency in English
- Ability to work independently and as part of a team, prioritizing tasks and managing time effectively
- Familiarity with hotel software systems and front office equipment
- Physical stamina to stand, walk, and lift up to 25 pounds occasionally
Compensation Package: Competitive salary range: $45,000 - $60,000 per annum, based on location and experience
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