Guest Experience Coordinator

2 weeks ago


Norfolk, Virginia, United States Charter Senior Living Full time
Job Overview:

Holiday Inn is seeking a skilled Guest Experience Coordinator to join our team. This role requires a personable and organized individual who can deliver exceptional guest experiences while maintaining efficient operations.

About the Position:

  • Act as the first point of contact for guests, providing warm welcomes and smooth check-in processes
  • Collaborate with the housekeeping department to ensure timely room preparation and maintenance
  • Manage check-out procedures, processing payments and resolving any issues promptly
  • Communicate effectively with colleagues and management, promoting a positive and inclusive work environment
  • Maintain accurate records, adhering to hotel standards and regulations

Key Skills and Qualifications:

  • High school diploma or equivalent required; 3+ years of hospitality experience preferred
  • Excellent verbal and written communication skills, with proficiency in English
  • Ability to work independently and as part of a team, prioritizing tasks and managing time effectively
  • Familiarity with hotel software systems and front office equipment
  • Physical stamina to stand, walk, and lift up to 25 pounds occasionally

Compensation Package: Competitive salary range: $45,000 - $60,000 per annum, based on location and experience



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