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IT Systems Manager

4 weeks ago


Overland Park, Kansas, United States Carnival UK Full time
IT Officer

Carnival UK is a leading cruise holiday provider, operating under the iconic brands of P&O Cruises and Cunard. Our company takes pride in delivering world-class cruise experiences, inspired by Britain's rich seafaring heritage. We strive to bring elegance and style to life, while evolving ourselves for tomorrow.

As a member of our tight-knit global team, you'll be part of a diverse and inclusive community that values friendly, happy, and caring individuals. We promote even greater inclusion, fresh ideas, and different perspectives, ensuring that everyone feels valued and supported. Our high standards, heartfelt values, and sense of belonging create a unique work environment.

We're committed to developing skills and continuous learning, offering a broad range of personal and professional development opportunities. From formal qualifications to life lessons from worldwide travel, our people have the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too, creating opportunities for everyone to drive their development and define their own career path.

We're currently sourcing candidates for our Talent Pools to fill anticipated roles in the coming year. Please note that throughout the Recruitment & On-boarding process, you may not be advised of a start date. If you're successful, sufficient notice will be provided when we have a ship and start date for you.

This exciting opportunity allows you to work with a passionate community of people while visiting different places, exploring new worlds, and gaining experiences that stay with you for a lifetime. As an IT Officer, you'll understand that working at sea is more than just a job – it's a way of life.

Key Responsibilities:

The IT Officer will be responsible for managing, prioritizing, escalating, and resolving incidents related to the ship's IT systems, including network infrastructure, applications, desktops, end-user hardware, iCafe, iATV, and VSAT. You'll manage open incident queues, ensuring regular updates are provided to users and shore teams, while liaising directly with vendors as needed.

Other responsibilities include:

  • Supervising and training IT Technicians
  • Managing Service Request Queues, ensuring all SRs are delivered within SLA, including software and hardware
  • Proactively monitoring key applications and hardware, resolving or escalating issues as required
  • Carrying out proactive maintenance of ship's IT hardware
  • Proactively carrying out problem management, identifying root causes of issues, reducing incidents onboard, and identifying areas for service improvement and providing recommendations to the Technology Department ashore
  • Assisting shore and onboard project teams throughout a project lifecycle from requirements gathering to implementation and service transition
  • Joining the Project Team as Ships IT SME for large projects such as newbuilds and refits
  • Maintaining all ships' IT inventories
  • Maintaining all ships' IT systems' security through application of security patches, updates, and regular monitoring of systems and applications
  • Assisting with the security and fault-finding of shops' OT systems when required
  • FOLLOWING and actively promoting IT Security and compliance process and procedures onboard
  • Ensuring all tasks are carried out safely and in accordance with all current safety and company regulations
  • Providing assistance to other crew members as required

Essential Knowledge & Skills:

As an IT Officer, you'll ideally have at least 2 years of experience in an onboard Senior IT Technician role and have demonstrated good working knowledge in the following areas:

  • Line management experience
  • Windows Desktop support, install, deploy via SCCM, and troubleshooting
  • Support and maintenance of Microsoft servers
  • Administration and support with Active Directory
  • Microsoft application
  • Preferably qualified to Microsoft MCSA in Windows 10 or equivalent
  • Preferably qualified to Microsoft MCSA level in server 2016 or 2012

You must be able to demonstrate good working knowledge of supporting local area networks across our ships, including but not limited to:

  • Network Switches
  • WiFi Controllers and AP's
  • Good understanding of Firewalls in terms of their technology and functionality

You should be able to demonstrate good understanding in supporting and operating maritime VSAT systems and be able to demonstrate an in-depth understanding of all aspects of IT operations such as incident, problem, and change management. You must also be able to demonstrate the ability to work to and meet SLA's and carry out proactive problem management.

We're working hard to build a flexible and inclusive culture. As part of our culture, difference is valued, and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership, and pregnancy & maternity.