Technical Support Specialist

4 weeks ago


Rochester, New York, United States Rotork Full time
Job Summary

Rotork is seeking a skilled Technical Support Specialist to join our team. As a key member of our Service Delivery team, you will be responsible for ensuring the secure and efficient operation of our infrastructure and network systems.

Key Responsibilities:

  • Respond promptly to incidents related to infrastructure and network, using agreed operational procedures and tools.
  • Provision, configure, and maintain infrastructure and network components, ensuring compliance with organizational standards.
  • Diagnose and troubleshoot hardware and software issues, escalating complex or unresolved incidents to appropriate teams or third-party vendors.
  • Implement and manage software patches for infrastructure and network components, ensuring security updates are applied promptly.
  • Conduct regular reviews of outstanding vulnerability and patch management activities, using tools such as SolarWinds, Qualys, and Microsoft InTune.
  • Maintain configuration baselines for infrastructure and network components, ensuring compliance with organizational standards.
  • Keep users informed about the status of their support tickets and maintain ticket records, following ticket management standards and procedures.
  • Conduct regular operational checks, such as backups, to ensure they are running as scheduled and perform fault diagnosis and recovery in the event of failures.

Requirements:

  • Strong understanding of incident triage, escalation, and troubleshooting infrastructure and network issues.
  • Effective communication and collaboration skills for technical support.
  • Ability to prioritize and meet SLAs for issue resolution.
  • Strong knowledge of Windows Servers and network devices in an enterprise environment.

Desirable:

  • Experience managing AD user accounts and groups, using scripting languages like PowerShell.
  • Commitment to ongoing technical learning and growth.
  • Relevant certifications, including Azure Administrator Associate, Endpoint Administrator, CCNA Certification, CompTIA N+, CompTIA S+, ITIL Foundation.

Rotork is a global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations.



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