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Dispatch Coordinator

2 months ago

South Elgin, Illinois, United States Ozinga Full time

Job Summary:

Ozinga is seeking a highly skilled Dispatch & Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for coordinating the timely delivery of concrete from plant locations to job sites according to customer requests and expectations.

Key Responsibilities:

  • Coordinate with customers to determine proper quantity, mix, delivery time, and job site location for each order.
  • Enter customer orders into the dispatch system in a timely, accurate, and complete manner.
  • Schedule mixer trucks to ensure maximum utilization and efficiency while meeting customer needs.
  • Communicate with mixer drivers, plant managers, production managers, and operations manager to avoid or address issues, concerns, or problems.
  • Monitor mixer truck status to ensure customer satisfaction and maximum equipment and labor utilization.
  • Work closely with operations to ensure drivers are in compliance with local, state, and federal DOT guidelines and regulations.
  • Adjust dispatch schedule as needed to reflect current and accurate information.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum three years of work experience required, with construction or concrete industry experience preferred.
  • Knowledge of geographic area where dispatching is strongly preferred.
  • Ability to read, write, speak, and understand English.
  • Ability to read and interpret maps and directions.
  • Effective oral and written communication skills.
  • Ability to handle multiple competing tasks.
  • Ability to work independently and with minimal supervision.

Working Conditions:

  • Professional environment within a climate-controlled office environment.
  • Extended eye exposure to CRT screen.
  • Long hours may be required as business deems necessary.
  • Possible early morning start times according to the season or weather demands.

Physical Requirements:

  • Extensive radio and phone communication.
  • Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling.
  • Frequent use of fingers, wrists, and hands to enter data using a keyboard.

Equal Opportunity Employer:

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.