Inside Client Manager

2 weeks ago


Hauppauge, New York, United States Presidio Networked solutions LLC Full time
Job Summary

As a seasoned Inside Client Manager - SLED, you will play a pivotal role in managing the sales operations process for assigned accounts, fostering strong relationships with customers, and driving business growth.

Key Responsibilities
  • Onboard and set up new SLED customers, ensuring seamless integration and satisfaction.
  • Maintain subject matter expertise in SLED contracts, including state/local contracts, ERate, and NASPO, to provide informed guidance to customers and internal teams.
  • Act as the primary point of contact for customers, collaborating with account managers to deliver exceptional service and support.
  • Partner with the SLED contracts team to ensure compliance with public sector contract vehicle requirements, guaranteeing a smooth and efficient process.
  • Attend customer meetings to strengthen relationships, identify new opportunities, and close projects effectively.
  • Delegate customer report requests, run-rate quotes, and orders to internal resources, ensuring timely and accurate delivery.
  • Maintain Salesforce account data integrity, guaranteeing accurate and up-to-date customer information.
  • Work closely with Solution Architects to build Bills of Materials that meet customer requirements, driving successful project outcomes.
  • Generate accurate quotes for solution business, leveraging expertise in IT infrastructure and solutions.
  • Conduct forecasting and prospecting for run-rate business, identifying future financial trends and opportunities.
  • Identify cross-selling opportunities within the customer base, driving revenue growth and expansion.
  • Manage the registration process to secure the best pricing for both Presidio and customers, collaborating with account managers and the Deals Desk.
  • Partner with vendors to source quotes quickly and accurately, maintaining awareness of promotions and pricing programs.
Requirements
  • Experience working with SLED customers and accounts, with a strong understanding of ERate and NASPO tools.
  • Knowledge of IT infrastructure and solutions manufacturers in the enterprise space, with advanced expertise in Microsoft software applications.
  • Strong customer service skills, with a focus on continuous service orientation and a drive for achievement and excellence.
  • Ability to work closely and effectively with members across departments and at all levels of the organization, with a flexible schedule to assist in resolving high-priority issues during peak periods.
About Presidio

Presidio is committed to Diversity, Equity, and Inclusion, cultivating a culture of inclusion where the expression of all differences is valued, celebrated, and adds to our collective achievements.

We are a global digital services and solutions provider, accelerating business transformation through secured technology modernization. Our highly skilled teams of engineers and solutions architects drive impactful business outcomes, serving as trusted strategic advisors and an extension of our clients' IT teams.


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