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Account Manager

2 months ago

Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time
Job Overview

We are seeking a highly motivated and dynamic Account Manager to join our team at B&L PC Solutions Inc. The successful candidate will be responsible for building and maintaining strong client relationships, understanding their business needs, and ensuring their satisfaction with our services.

Key Responsibilities
  • Client Relationship Management
    • Act as the main point of contact for assigned clients, understanding their business goals and objectives.
    • Build and nurture strong, long-lasting client relationships by providing exceptional service and support.
    • Conduct regular check-ins and status meetings to assess client satisfaction levels and address any concerns.
  • Account Growth and Development
    • Identify opportunities for upselling and cross-selling of our services to existing clients.
    • Collaborate with technical teams to develop customized solutions tailored to meet client requirements.
    • Prepare and deliver presentations and proposals to clients showcasing the value of our services.
  • Contract Renewal and Negotiation
    • Manage contract renewals and negotiations, ensuring terms align with client expectations and company policies.
  • Client Advocacy
    • Act as a client advocate within the organization, representing their needs and interests to internal teams.
    • Gather client feedback and insights to drive product and service improvements.
  • Sales Forecasting and Reporting
    • Maintain accurate and up-to-date records of client interactions, sales activities, and revenue forecasts.
Qualifications
  • Minimum of 3 years of experience in account management or sales, preferably in the IT or MSP industry.
  • Proven track record of meeting or exceeding sales targets and revenue goals.
  • Strong understanding of IT services and solutions, including cloud services, cybersecurity, networking, and support.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to work collaboratively with technical teams to develop client-specific solutions.
Benefits
  • Competitive salary with performance-based bonuses.
  • Health insurance available.
  • Retirement savings plan with employer matching.
  • Professional development and training opportunities.
  • Paid time off.