Inside Client Manager

2 weeks ago

Hauppauge, New York, United States Presidio Networked solutions LLC Full time
About the Role

As a key member of our SLED team, you will be responsible for managing the sales operations process for assigned accounts. This includes interacting and working with Account Managers, vendors, and customers to maintain ongoing business in the IT infrastructure services and products arena through direct sales support of Account Managers.

Key Responsibilities
  • Onboard and setup of new SLED customers
  • Maintain subject matter expertise in all areas of SLED contracts, including state/local contracts, ERate, and NASPO
  • Act as the primary internal point of contact for our customers in conjunction with account managers
  • Partner with SLED contracts team to ensure compliance with all public sector contract vehicle requirements
  • Attend customer meetings to strengthen existing relationships, forge new relationships to better understand customer objectives, and participate in the close-out of projects
  • Delegate customer report requests, run-rate quotes, and orders to appropriate internal resources
  • Maintain Salesforce account data integrity to ensure customer account, contact, and project information is accurate and up-to-date
  • Work with Solution Architect to build Bills of Materials that meet customer requirements
  • Generate accurate quotes for solution business
  • Conduct forecasting and prospecting for run-rate business to understand future financial trends and opportunities in the run-rate space
  • Identify opportunities for cross-selling to the current customer base
  • Manage the registration process to ensure the best pricing possible for both Presidio and customers with input from the Account Manager and leveraging the Deals Desk
  • Partner with specific vendors to quickly and accurately source quotes. Leverage relationships with vendors through meeting attendance and communication to maintain awareness of promotions and vendor pricing programs
Requirements
  • Experience working with SLED customers/accounts
  • Experience with ERate, and NASPO tools
  • Knowledge of IT infrastructure/solutions manufacturers in the enterprise space
  • Advanced knowledge of Microsoft software applications (excel, word, PowerPoint etc.)
  • Strong customer service skills with a continuous service orientation focus
About Presidio

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes.

We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business.

Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

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