Customer Care Specialist

2 weeks ago


Topsham, Maine, United States Androscoggin Animal Hospital Full time


Client Relations Associate at Androscoggin Animal Hospital

Androscoggin Animal Hospital is actively seeking a Client Relations Associate to enhance our dedicated team.

In this pivotal role, you will significantly influence how clients perceive our hospital. It is essential that every client feels welcomed, secure, and comfortable during their visit. We recognize the invaluable contributions of our Client Relations Associates, and we are committed to fostering an environment that encourages professional growth and development. You will serve as a vital link between pet owners and the care provided to their beloved animals.

Ideal Candidate Profile:
  • Experience and Skills - A minimum of 2 years in customer service is required, ideally within a veterinary or healthcare context.
  • Collaborative Spirit - You play a key role in maintaining a positive work environment by supporting your colleagues.
  • Exceptional Client and Patient Care - You show genuine concern for our patients and take pride in delivering attentive and empathetic service to clients. Your goal is to elevate the client experience while advocating for the well-being of the patients.
  • Adaptability and Resilience - You manage challenges and pressures with grace, viewing them as opportunities for personal and professional growth. You maintain your principles in difficult situations, inspiring your peers to do the same.
Benefits Offered:
  • Employer-funded Short Term Disability
  • $25,000 Life Insurance at no cost; additional voluntary options available for you and your family
  • 401K plan with company matching contributions up to 100% for 3% and 50% for 5%, eligibility after 6 months of service
  • Comprehensive UMR Insurance Plans with various options, including vision and dental coverage
  • Flexible Spending Account or Health Savings Account options
  • Mental Health and Wellness Support, including:
    • Complimentary counseling sessions
    • Mindfulness and meditation initiatives
    • Well-being advocates
  • Long Term Disability coverage
  • Progyny-Fertility and Family Building Assistance (up to $10,000)
  • Team Member discounts on pet care services
  • Generous paid time off plus 6 annual paid holidays
  • Stable work schedule promoting a healthy work-life balance
  • Paid time off that includes sick, personal, and vacation days
  • Support for LGBTQIA+ through FOLX HEALTHCARE (if enrolled in UMR)
  • Sword Digital Musculoskeletal & Physical Therapy Program (if enrolled in UMR)
  • Referral Incentive Program
  • DailyPay on Demand service
If you are looking for a veterinary practice that values your contributions, consider exploring opportunities with us.

Established in 1985, Androscoggin Animal Hospital has been serving the pets in the surrounding communities. We pride ourselves on providing exceptional care in a modern facility, ensuring that all our animal patients receive the highest quality of attention from our compassionate staff. Our AAHA accreditation reflects our commitment to meeting the rigorous standards set by this prestigious veterinary organization.

As a proud member of United Veterinary Care Partner, we at Androscoggin Animal Hospital uphold the unique culture and identities of our partner facilities, empowering our teams to deliver outstanding care to our patients. Our mission is to support our network of hospitals in building sustainable and fulfilling careers in a profession we are passionate about.
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