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Customer Care Specialist

2 months ago

Topsham, Maine, United States Androscoggin Animal Hospital Full time


Client Relations Associate at Androscoggin Animal Hospital

Androscoggin Animal Hospital is actively seeking a Client Relations Associate to enhance our dedicated team.

In this role, you will be instrumental in shaping the perceptions of our clients regarding Androscoggin Animal Hospital. It is essential that every client feels welcomed, secure, and comfortable. Our Client Relations Associates are integral members of our team, and we value their contributions immensely. Embrace an environment that fosters learning and continuous improvement in the field, serving as the vital connection between pet owners and the care their pets receive.

Ideal Candidate Profile:
  • Experience and Skills - We are looking for individuals with at least 2 years of experience in customer service, ideally within a veterinary or healthcare setting.
  • Collaborative Spirit - You contribute positively to the work environment by supporting your colleagues.
  • Exceptional Client and Patient Care - You show genuine concern for our patients and take pride in providing the necessary attention and empathy to clients. Your goal is to enhance the client experience while advocating for the well-being of the patients.
  • Adaptability and Resilience - You manage pressure and challenges with ease, viewing obstacles as opportunities for personal growth. You uphold your values during tough situations, setting a standard for your peers.
What We Offer:
  • Employer-funded Short Term Disability
  • $25,000 Life Insurance at no cost; additional voluntary benefits available for you and your family
  • 401K plan with company matching up to 100% for 3% and 50% for 5%, eligibility after 6 months
  • Comprehensive UMR Insurance Plans with options for vision and dental coverage
  • Flexible Spending Account or Health Savings Account options
  • Mental Health and Wellness Support, including:
    • Complimentary counseling sessions
    • Mindfulness and meditation initiatives
    • Well-being advocates
  • Long Term Disability coverage
  • Progyny-Fertility and Family Building Assistance (up to $10,000)
  • Discounts on Pet Care for Team Members
  • Generous paid time off plus 6 paid holidays annually
  • Stable work schedule promoting a healthy work-life balance
  • Paid time off including sick, personal, and vacation days
  • Support for LGBTQIA+ through FOLX HEALTHCARE (if enrolled in UMR)
  • Sword Digital Musculoskeletal & Physical Therapy Program (if enrolled in UMR)
  • Referral Incentive Program
  • DailyPay on Demand service
If you are looking for a veterinary practice that values your contributions, consider exploring the opportunities with us

Established in 1985, Androscoggin Animal Hospital has been serving the pets in the surrounding communities. We provide a modern facility in a picturesque rural setting, ensuring all our beloved animal patients receive exceptional care from our compassionate staff. We take pride in being AAHA accredited, demonstrating our commitment to high standards in veterinary care.

As a proud member of United Veterinary Care Partner, we at Androscoggin Animal Hospital uphold the unique culture and identities of our partner hospitals, empowering our teams to deliver outstanding care to our patients. Our mission is to support our network of hospitals in building sustainable and fulfilling careers in a profession we are passionate about.