Customer Service Specialist

3 days ago


New York, New York, United States Metropolitan Transportation Authority Full time
Job Title: Associate Transit Customer Service Specialist Series

Metropolitan Transportation Authority is seeking a highly skilled and experienced professional to join our team as an Associate Transit Customer Service Specialist Series. This role is responsible for providing world-class customer care and communicating with customers through various channels, including social media, email, and phone.

Key Responsibilities:
  • Monitor and respond to customer inquiries and concerns in a timely and professional manner.
  • Develop and implement effective communication strategies to engage with customers and promote the MTA's services.
  • Collaborate with other teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with MTA's services, policies, and procedures to provide accurate information to customers.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements:
  • Bachelor's degree in Communications, Marketing, or a related field.
  • 2+ years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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