Operations Support Specialist

3 days ago


East Montpelier, Vermont, United States Cardinal Health Full time

About Cardinal Health

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We are a leading global healthcare company dedicated to making a meaningful difference in the lives of our customers and patients. Our Customer Service Operations team plays a vital role in achieving this mission by delivering exceptional service and support to our customers.

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Salary: $15.00-$22.57 per hour

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We are seeking an experienced and customer-focused individual to join our team as a Representative II, Customer Service Ops. As a key member of our operations team, you will be responsible for managing inbound call queues, processing customer orders, and resolving customer complaints in a timely and professional manner.

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Job Description

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In this role, you will:

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  • Provide exceptional customer service via phone, email, or chat">
  • Process customer orders, returns, and inquiries in a timely and accurate manner">
  • Resolve customer complaints and issues in a fair and efficient manner">
  • Collaborate with cross-functional teams to achieve business objectives">
  • Maintain accurate records and reports to ensure compliance with company policies and procedures">
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Key Responsibilities

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You will have the opportunity to:

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  • Develop and implement process improvements to enhance customer satisfaction and productivity">
  • Identify and resolve customer complaints and issues in a proactive and timely manner">
  • Collaborate with internal stakeholders to develop and maintain effective business relationships">
  • Participate in ongoing training and development to enhance your skills and knowledge">
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Requirements

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To be successful in this role, you must possess:

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  • A high school diploma or equivalent">
  • 2-4 years of experience in customer service or a related field">
  • Excellent communication and problem-solving skills">
  • Ability to work in a fast-paced environment and prioritize multiple tasks">
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook">
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Benefits

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We offer a comprehensive benefits package that includes:

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  • Medical, dental, and vision coverage">
  • Paid time off plan">
  • Health savings account (HSA) and 401(k) retirement plan">
  • Access to wages before payday with myFlexPay">
  • Flexible spending accounts (FSAs)">
  • Short- and long-term disability coverage">
  • Work-life resources and paid parental leave">
  • Healthy lifestyle programs and wellness initiatives">
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About Us

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Cardinal Health is committed to creating a diverse and inclusive workplace that values diversity of thought, experience, and background. We welcome candidates from all backgrounds and encourage those who share our values to apply.

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