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Operations Director

2 months ago

Pompano Beach, Florida, United States BrandStar Full time
Operations Manager Job Description

BrandStar Digital is seeking a highly skilled Operations Manager to oversee the day-to-day operations of our business. This individual will work closely with the President and department leads to set daily priorities and direct workflow functions for continued success and growth.

Key Responsibilities:
  • Support the Account Management, Creative, Digital, and Sales teams in developing and reporting on quarterly and annual goals and objectives.
  • Collaborate with executive leadership to define organizational goals and objectives, and align operational activities accordingly.
  • Monitor key performance indicators (KPIs) and metrics to track progress, identify areas for improvement, and drive operational excellence.
  • Contribute to the development and implementation of the annual business plan, aligning operational activities with strategic objectives.
  • Develop and implement efficient workflows and processes to enhance productivity, streamline workflows, and reduce costs.
  • Establish and maintain strong relationships with internal stakeholders, fostering open communication and collaboration across departments.
  • Take charge of setting up and maintaining projects in the project management software system, including managing billing schedules and coordinating with finance for any queries.
  • Create Standard Operating Procedures (SOP), collaborating closely with the team to develop and implement effective procedures.
  • Organize and lead weekly meetings for the Operations and Senior Leadership team, ensuring all relevant topics are covered and agendas are well-prepared.
  • Thoroughly review employee time reports for accuracy and completeness, identify areas of concern, then report to the Senior Leadership team.
  • Coordinate and oversee the contract renewal process with clients and vendors.
  • Analyze financials and prepare reports for weekly finance meetings, including variance analysis and identifying action items.
  • Ensure accurate revenue recognition and prepare detailed monthly dashboard reports, including time reports, P&L analysis, AR reports, variance reports, and fixed vs. variable analysis.
  • Lead special projects and initiatives as assigned, leveraging cross-functional teams to achieve desired outcomes.
Requirements:
  • Bachelor's degree or equivalent experience in business administration required.
  • Proven experience in operations, business, and/or project management.
  • Strong verbal and written communication skills.
  • Proven organizational skills and impeccable attention to detail.
  • Excellent time management skills with proven ability to meet deadlines.
  • A high degree of professionalism in dealing with varied groups of people, including all levels of employees and management, clients, and vendors.
  • Strong analytical and problem-solving skills.
  • Ability to make appropriate, informed decisions regarding priorities and available time.
  • Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround, and to switch gears at a moment's notice.
  • Self-directed, goal-oriented and flexible with the ability to work in a fast-paced and at times challenging environment.
  • Possess a positive, team-player, "Whatever It Takes" attitude.
  • A high level of proficiency with MS Office Suite - Intermediate to advanced level user of Microsoft PowerPoint, Excel, and Word.
  • Familiarity with financial analysis and reporting.
  • Previous experience in an agency setting is a plus but not required.
  • Previous experience working within a business services provider offering project and recurring services preferred.
Benefits:
  • Health insurance
  • Flexible Spending Account
  • Health Savings Account
  • Dental insurance
  • 401(k)
  • 401(k) matching
  • Life insurance
  • Paid time off
  • Vision insurance