AV/IT Support Specialist

4 weeks ago

New York, New York, United States Legends Hospitality Full time
Job Summary

The AV/IT Support Specialist is a key member of the Legends Hospitality team, responsible for providing technical support and maintenance for our IT infrastructure. This role requires a customer service-focused individual with solid analytical and problem-solving skills, as well as the ability to work independently and interface with internal and external stakeholders effectively.

Key Responsibilities

• Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior to daily opening of the operation
• Provide technical support for Point of Sales Ticketing and POS hardware/software
• Troubleshoot basic infrastructure problems, escalating to external providers as necessary
• Oversee software maintenance of various POS, AV, and computer applications
• Ensure replacement of defective POS and related hardware
• Maintain inventory of all computer and POS hardware and network devices, ensuring broken equipment is repaired and replaced
• Troubleshoot A/V exhibit related issues, identifying root cause and implementing solutions
• Assist with setup for special events, including video conferencing and general Event audio and video
• Ensure Legends' IT infrastructure is maintained in line with company standards
• Provide timely responses to technical support issues and ensure all details and resolutions are entered into Legends' ticketing system
• Work with outside partners on implementation, maintenance, and support of desktop
• Maintain thorough knowledge of the organization and adhere to all organizational technology standards
• Maintain high level of system support to end-users at all times
• Communicate and promote IT standards, ensuring they are followed in their facility
• Ensure good systems documentation is maintained

Requirements

To perform this job successfully, the candidate must be able to perform each essential duty at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Minimum of 1-3 years of IT focused experience
• 3 years of application support experience in an environment with more than 200 users
• BS/BA with relevant work experience preferred
• Excellent knowledge and experience of supporting PC and/or POS system hardware
• Good understanding of networking concepts and troubleshooting, including TCP/IP, VLAN's, wireless LANs
• Performance driven, with outstanding interpersonal skills and a strong working knowledge of the technical requirements outlined above
• Ability to motivate a team to work together in a most efficient manner
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24/7 availability
• Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds
• Flexibility to work weekends and to work before, during, and after all events (including late nights and weekends)

Compensation
$25 - $30/hour + a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and 401(k)

Working Conditions
ON-SITE

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